Privacy Policy

Introduction

Welcome to Ucheema Cleaning Services. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website or services.

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1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Service address
• Billing details
• Service preferences

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Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited
• Cookies & tracking technologies

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2. How We Use Your Information

• Provide and manage cleaning services
• Schedule appointments
• Send confirmations and reminders
• Process payments and invoices
• Improve service quality
• Send updates or promotions (with consent)

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3. SMS & Messaging Policy

Consent to Receive Messages

By providing your phone number and opting in, you consent to receive SMS messages related to appointments, reminders, and occasional promotions. Standard messaging rates may apply.

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Opt-Out

You may opt out at any time by replying STOP to any SMS message.

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4. How We Share Information

We do not sell or rent your personal information.

Information may be shared with:

• Payment processors
• Scheduling software providers
• SMS communication platforms
• Legal authorities if required by law

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5. Data Security

We implement technical and administrative safeguards to protect your information. However, no online system can guarantee absolute security.

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6. Data Retention

Personal information is retained only as long as necessary to fulfill service, legal, and operational requirements.

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7. Children's Privacy

Our services are not intended for individuals under 13 years old, and we do not knowingly collect information from children.

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8. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with the revised date.

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